The Institute of Banking Personnel Selection (IBPS) has released a Job notification for the Customer Service Associate (CSA) position, totalling 10277 posts under the Common Recruitment Process (CRP CSA XV) and Selection of Personnel for CSA in the Participating Banks. The candidates those are interested can apply online through the official website given below. The candidates are advised to go through the advertisement before applying online.  

Starting Date: 01-08-2025

Last Date: 28-08-2025 

IBPS Customer Service Associates (CSA) Recruitment

Name of the post: Customer Service Associate 

Number of the post: 10277 

State-wise, vacancy details

1. Andaman and Nicobar: 13

2. Andhra Pradesh: 367 

3. Arunachal Pradesh: 22

4. Assam: 204

5. Bihar: 308

6. Chandigarh: 63

7. Chhattisgarh: 214

8. Dadra and Nagar Haveli/Daman & Diu: 35

9. Delhi: 416

10. Goa: 87 

11. Gujarat: 753

12. Haryana: 144 

13. Himachal Pradesh: 114

14. Jammu and Kashmir: 61

15. Jharkhand: 106

16. Karnataka: 1170

17. Kerala: 330

18. Ladakh: 05

19. Lakshadweep: 07

20. Madhya Pradesh: 601

21. Maharashtra: 1117

22. Manipur: 31

23. Meghalaya: 18

24. Mizoram:  28

25. Nagaland: 27

26. Odisha: 249

27. Puducherry: 19

28. Punjab: 276

29. Rajasthan: 328

30. Sikkim: 20

31. Tamil Nadu: 894

32. Telangana: 261

33. Tripura: 32

34. Uttar Pradesh: 1315

35. Uttarakhand: 102

36. West Bengal: 540 

Participating Banks:

1. Bank of Baroda

2. Bank of India

3. Bank of Maharashtra

4. Canara Bank

5. Central Bank of India

6. Indian Bank

7. Indian Overseas Bank

8. Punjab National Bank

9. Punjab & Sind Bank

10. UCO Bank

11. Union Bank of India

Compensation

Basic Scale of  Pay: Rs. 24050 - 1340/3-28070-1650/3-33020-2000/4-41020-2340/7-57400-4400/1-61800-2680/1-64480.

Eligibility Criteria 

Educational Qualification: The candidates should possess a Graduate degree in any discipline from any recognised University by the Government of India or any equivalent qualification recognised as such by the Central Government.

Age limit:  

1. The candidate's age should be between 20 to 28 years as of 1st August 2025.

2. Candidates should be born not earlier than 02/08/1997 and not later than 01/08/2005. 

Age relaxation: 

1. For SC/ST candidtaes - 5 years

2. For OBC candidates - 3 years

3. For PwBD candidates - 10 years

Application Fee:

1. For SC/ST/PwBD/ESM/DESM candidates - Rs. 175/- (inclusive of GST)

2. For all others candidates - Rs. 850/- (inclusive of GST)

Exam Pattern

1. Exam mode: Online (CBT)

2. Duration of Exam:

i) Preliminary Examination (Objective Types) - 60 minutes

ii) Main Examination (Objective Type) - 120 minutes

3. Penalty of 0.25 marks for each wrong answer.

Syllabus

1. For Preliminary Examination:

i) English Language - 30 questions

ii) Numerical Ability - 35 questions

iii) Reasoning Ability - 35 questions

2. For Main Examination:

i) General/Financial Awareness - 40 questions

ii) General English - 40 questions

iii) Reasoning Ability - 40 questions

iv) Quantitative Aptitude - 35 questions

Important dates

1. Conduct of Pre-Examination Training (PET): September, 2025

2. Admit card (Preliminary examination): September, 2025

3. Online Examination - Preliminary: October, 2025

4. Preliminary exam results: November 2025

5. Main exam Admit card: November, 2025

6. Online Examination - Main: November, 2025

7. Provisional Allotment: March, 2026

Important Links: